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Membership Terms & Conditions

HIGHLANDERS CLUB MEMBERSHIP TERMS & CONDITIONS

Updated: 26 August 2026

 

INTRODUCTION

  1. In these Terms, references to “we”, “us” and/or “our” are references to the “Highlanders”. “Highlanders” has the same meaning as the “Highlanders Rugby Club Limited Partnership”, abbreviated to “Highlanders”.
  2. The word “you” refers to you
  3. These Terms form a legally binding contract (Agreement) between the person named on the Membership account (Member) and the Highlanders.
  4. The Member acknowledges and agrees that their Membership with the Highlanders is subject to these In addition to the terms of the Agreement, each Member must comply with any rules and regulations imposed by the Venue where a Match is held.

 

1.     DEFINITIONS

  1. “Finals Match” means any match designated as a Highlanders home finals match played at the Venue;
  2. “Home Match” means any of the matches designated as a Highlanders home match during the relevant Super Rugby home and away season played at Forsyth Barr Stadium, and any other Highlanders fixture as notified to you in your Membership pack, and excludes any Finals Match;
  3. “Match” means the relevant Home Match or game (as appropriate) and any other match/game as notified to you in your Membership pack;
  4. “Membership Fee” means the fee payable by a Member to the Highlanders on the terms set of the Agreement;
  5. “Membership” means the Highlanders Club Membership and any other category of membership of the Highlanders;
  6. “Super Rugby” means the Super Rugby competition conducted by SANZAAR Pty Ltd ACN069 272 304;
  7. “Terms” means these terms and conditions; and
  8. “Home Venue” means Forsyth Barr Stadium,

 

2.     GENERAL CONDITIONS

Payment of Membership must be made in full, at the time of renewal or purchase.

It is a condition of sale of a Membership that the Membership (or associated tickets to Highlanders matches) may not, without the prior written consent of Highlanders, be resold at a premium nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the bearer of the ticket will be denied.

It is the Member’s sole responsibility to notify the Highlanders of any change in Member contact details at the soonest possible opportunity, including changes of address or contact details or any relevant information that could affect your Membership.

A Highlanders Club Membership provides access and entry as per membership category specifications to regular season home games at the home venue for the 2027 season.

Highlanders Club Membership benefits are non-transferable. On-selling Highlanders Club Membership benefits are in breach of the Highlanders Club Membership terms and conditions, penalties for this breach may include cancellation of the Highlanders Club Membership in question.

Highlanders Club Memberships purchased online via our membership portal are also subject to Ticketek terms and conditions and Members should make themselves aware of Ticketek’s terms and conditions before purchasing.

Highlanders Club Membership inclusions and benefits are subject to change if deemed necessary by the Highlanders. The Highlanders will do their best to provide as much notice as possible to Members should changes to membership inclusions change.

All Highlanders Club Memberships exclude access to any Highlanders Home or Away Finals matches however; Members are given preferential access to purchase Home Finals tickets.

Before the commencement of each season, some members will have their seats moved up to a maximum of three seats either to the left or right of existing seats to fill individual seats between groups. You will not be moved rows or sections without being consulted.

The Highlanders membership team can be contacted via phone on 03) 479 9280, via email at membership@highlanders.net.nz, via our website thehighlanders.co.nz or by writing to PO Box 6070 North Dunedin 9059.

By renewing or purchasing your Highlanders Club Membership over the phone, by the internet, or, over the counter you are accepting the Highlanders Club Membership terms and conditions. 

The Highlanders may from time to time, where necessary, vary the terms and conditions of Memberships and these terms & The Highlanders will communicate any changes to its membership’s terms and conditions via the Highlanders website. Members will have no claim against the Highlanders by reason of any change made to its membership terms and conditions.

 

3.     PAYMENT TERMS 

3.1 Prices and Fees 

Highlanders will set Membership prices in advance of each season which will be notified to Members in writing and available on the Highlanders website.

All prices quoted for Highlanders Memberships are in $NZD and are inclusive of GST.

Prices quoted include any Ticketek booking fees but exclude any credit card surcharge (2.2% infrastructure fee applies to credit card or debit card payments) or postage and handling fees.

A replacement fee of $15.00 per membership card will be charged for reprinting lost cards. 

 

3.2 Payment Methods 

Memberships may be purchased via the Membership portal using one of the following payment methods:

(a) Credit or debit card (Visa, Mastercard, American Express);

(b) Approved alternative payment methods (such as Afterpay or other buy-now-pay-later or digital wallet providers), where made available at checkout.

Available payment methods may vary depending on whether you elect to pay in full or via an instalment plan.

 

3.3 Instalment Plan (Recurring Card Payments) 

Instalment plans are available only for payments made by credit or debit card. 

If you elect to pay via instalments:

(a) You authorise Ticketek on behalf of the Highlanders to securely store your nominated card details via its third-party payment gateway provider;

(b) You authorise Ticketek on behalf of the Highlanders to process recurring payments against that card for the total membership amount divided into instalments;

(c) Payments may be processed as merchant-initiated recurring transactions;

(d) Instalments will be processed on or around the scheduled dates notified to you at the time of purchase.

Alternative payment methods (including Afterpay and other buy-now-pay-later services) are not available for instalment plans unless expressly stated.

 

3.4 Auto-Renewal 

If you elect to participate in automatic renewal:

(a) Your membership will automatically renew for the following season in the same category (and seat);

(b) The renewal amount will be charged to your stored card;

(c) The Highlanders will provide prior notice of the renewal and applicable fees;

(d) You may opt out within the timeframe specified in the renewal notice.

Auto-renewal is available only where a valid credit or debit card is stored on file.

 

3.5 Updating Payment Details 

It is your responsibility to ensure that your nominated card details remain valid and up to date. If your card expires, is cancelled, or is replaced, you must update your payment details before the next scheduled instalment. Failure to maintain valid payment details may result in the suspension of your membership entitlements. 

 

3.6 Failed Payments 

You are responsible for ensuring that your nominated payment details remain current, valid and capable of accepting recurring transactions. If your card expires, is replaced, cancelled, or otherwise becomes invalid, you must update your payment details prior to the next scheduled instalment date.

If a scheduled payment is declined, cannot be processed, or is returned unpaid for any reason, the Highlanders may attempt to re-process the payment within a reasonable period and/or contact you to request updated payment details. You authorise the Highlanders to process any outstanding amounts once valid payment details are provided.

Membership entitlements, including barcode access and game entry, may be suspended while any amount remains unpaid. If payment remains outstanding after reasonable attempts to obtain payment have failed, the Highlanders reserve the right to cancel the membership without further notice. The member remains liable for any outstanding amounts accrued prior to cancellation.

 

3.7 Fees and Charges 

If a scheduled recurring payment cannot be processed:

(a) the Highlanders may attempt to re-process the payment within a reasonable period;

(b) the Highlanders may notify you and request updated card details;

(c) Membership access (including barcode access) may be suspended until outstanding amounts are paid.

The Highlanders reserves the right to cancel a membership where repeated payment attempts fail.

 

3.8 Chargebacks 

Where payments are made via card:

(a) You acknowledge that instalment and renewal payments are authorised recurring transactions;

(b) You agree to contact the Highlanders to resolve any billing concerns prior to initiating a chargeback with your card issuer.

Where a chargeback is initiated:

(a) Membership access may be suspended during the dispute process;

(b) If the chargeback is determined to be invalid, the Highlanders reserves the right to recover outstanding amounts and associated chargeback costs;

The Highlanders may cancel the membership without refund in cases of misuse or bad faith disputes.

Chargeback rights are subject to applicable card scheme rules and consumer protection laws. 

 

3.9 Updating Payment Details 

Payment details may be updated at any time via your online member portal or by contacting the Highlanders Membership Team. 

 

3.10 Dishonour Fees  

If a payment is declined, you are responsible for any fees charged by your card issuer. The Highlanders may apply a reasonable failed payment fee, where permitted by law.

 

3.11 Suspension or Cancellation of Membership 

The Highlanders reserves the right to suspend or cancel a membership if two or more scheduled instalments cannot be successfully processed. 

 

3.12 Privacy and Security of Payment Information

Payment information is processed securely through [SELLER NAME] third-party payment gateway provider. [SELLER NAME] does not store raw card details. All payment data is tokenised and managed in accordance with PCI-DSS security standards and [SELLER NAME]’ Privacy Policy. 

 

4.     REFUNDS, TERMINATIONS, TRANSFERS AND RENEWALS

Highlanders do not take responsibility for the selection of membership packages or tickets purchased by individuals. If an error is made by the purchaser when purchasing tickets or membership packages Highlanders are not held responsible.

A Membership may be terminated for failure to pay annual Membership Fee payments and/or instalment payments, or for failure to comply with the conditions set by Highlanders contained in these Terms.

A Membership may also be cancelled due to the misconduct of a Member or their guest, including but not limited to, verbal or physical abuse or intimidation of any representative of the Highlanders or venue staff.

Members must complete their renewal within the timeframe specified. If renewal requests are received after this date; seat allocations, privileges and/or benefits cannot be guaranteed. 

Refunds are not generally provided for change of mind purchases. If you wish to request a refund, please submit your application in writing to membership@highlanders.net.nz. Your request will be considered on a case-by-case basis. Please note that if the member has attended one or more games in the relevant season, no refund will be granted.

Gift with purchase memberships: If a refund is approved the cost +10% of any such gift or expended costs associated with the membership will be deducted from any such refund (including but not limited to; merchandise gifts, card printing, lanyards).

 

5.     PRIVACY

Personal information is gathered and stored in accordance with the Privacy Act 2020 to identify the purchaser of memberships and keep the purchaser informed of upcoming events.

Provision of such information is a condition of purchasing a membership. Highlanders Club Members have the right to access and correct their personal information at any time by logging into their Ticketek account.

The full Highlanders Privacy Policy is available on the website (https://thehighlanders.co.nz/privacy-policy).

  

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