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Membership Terms & Conditions

HIGHLANDERS CLUB MEMBERSHIP TERMS & CONDITIONS

Updated: 26 September 2024

 

 

INTRODUCTION

  1. In these Terms, references to “we”, “us” and/or “our” are references to the “Highlanders”. “Highlanders” has the same meaning as the “Highlanders Rugby Club Limited Partnership”, abbreviated to “Highlanders”.
  2. The word “you” refers to you
  3. These Terms form a legally binding contract (Agreement) between the person named on the Membership account (Member) and the Highlanders.
  4. The Member acknowledges and agrees that their Membership with the Highlanders is subject to these In addition to the terms of the Agreement, each Member must comply with any rules and regulations imposed by the Venue where a Match is held.

 

1.     DEFINITIONS

  1. “Finals Match” means any match designated as a Highlanders home finals match played at the Venue;
  2. “Home Match” means any of the matches designated as a Highlanders home match during the relevant Super Rugby home and away season, and any other Highlanders fixture as notified to you in your Membership pack, and excludes any Finals Match;
  3. “Match” means the relevant Home Match or game (as appropriate) and any other match/game as notified to you in your Membership pack;
  4. “Membership Fee” means the fee payable by a Member to the Highlanders on the terms set of the Agreement;
  5. “Membership” means the Highlanders Club Membership and any other category of membership of the Highlanders;
  6. “Super Rugby” means the Super Rugby competition conducted by SANZAAR Pty Ltd ACN069 272 304;
  7. “Terms” means these terms and conditions; and
  8. “Home Venue” means Forsyth Barr Stadium,

 

2.     GENERAL CONDITIONS

  • Payment of Membership must be made in full, at the time of renewal or purchase unless you have chosen to make payment by instalments via buy now pay later service provider, Debitsuccess (subject to Debitsuccess Service Agreement included at the end of these Terms and Conditions).
  • It is a condition of sale of a Membership that the Membership (or associated tickets to Highlanders matches) may not, without the prior written consent of Highlanders, be resold at a premium nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the bearer of the ticket will be denied.
  • It is the Member’s sole responsibility to notify the Highlanders of any change in Member contact details at the soonest possible opportunity, including changes of address or contact details or any relevant information that could affect your Membership.
  • A Highlanders Club Membership provides access and entry as per membership category specifications to regular season home games at the home venue for the 2025 season.
  • Highlanders Club Membership benefits are non-transferable. On-selling Highlanders Club Membership benefits are in breach of the Highlanders Club Membership terms and conditions, penalties for this breach may include cancellation of the Highlanders Club Membership in question.
  • Highlanders Club Memberships purchased online via our membership portal are also subject to Ticketek terms and conditions and Members should make themselves aware of Ticketek’s terms and conditions before purchasing.
  • Highlanders Club Membership inclusions and benefits are subject to change if deemed necessary by the Highlanders. The Highlanders will do their best to provide as much notice as possible to Members should changes to membership inclusions change.
  • All Highlanders Club Memberships exclude access to any Highlanders Home or Away Finals matches however; Members are given preferential access to purchase Home Finals tickets.
  • Before the commencement of each season, some members will have their seats moved up to a maximum of three seats either to the left or right of existing seats to fill individual seats between groups. You will not be moved rows or sections without being consulted.
  • The Highlanders membership team can be contacted via phone on 03) 479 9280, via email at membership@highlanders.net.nz, via our website thehighlanders.co.nz or by writing to PO Box 6070 North Dunedin 9059.
  • Buy renewing or purchasing your Highlanders Club Membership over the phone, by the internet, or, over the counter you are accepting the Highlanders Club Membership terms and conditions. 
  • The Highlanders may from time to time, where necessary, vary the terms and conditions of Memberships and these terms & The Highlanders will communicate any changes to its membership’s terms and conditions via the Highlanders website. Members will have no claim against the Highlanders by reason of any change made to its membership terms and conditions.

 

3.     PAYMENT AND FEES

  • Highlanders will set Membership prices in advance of each season which will be notified to Members in writing and available on the Highlanders website.
  • All prices quoted for Highlanders Memberships are in $NZD and are inclusive of GST.
  • Prices quoted include any Ticketek booking fees but exclude any credit card surcharge (2.2% payment processing fee applies to credit card or debit card payments) or postage and handling fees.
  • The Highlanders Buy Now Pay Later service provider is Debitsuccess. Debitsuccess offers a platform for instalment payment options. There are the following fees:
  1. Payment Processing Fee 4.30%
  2. Administration Fee $0.00
  3. Dishonoured payment fee $14.95
  • A replacement fee of $15.00 per membership card will be charged for reprinting lost

 

4.     BUY NOW PAY LATER SERVICE PROVIDER

  • The Highlanders Buy Now Pay Later service provider is Debitsuccess. Debitsuccess offers a platform for installment payment options. The Highlanders reserve the right to cancel or suspend any memberships where payments are not received on two consecutive occasions.
  • There is a $0.00 administration fee, 4.30% Payment Processing Fee charged with each transaction and a $14.95 Dishonoured payment fee.
  • The instalment payment plan is spread over five even instalments from January to May 2025 with the payment being processed on the 15th of each month.
  • Please refer to the full Debitsuccess Direct Debit Request Service Agreement included at the end of these terms and conditions.
  • It is the Member’s responsibility to inform Debitsuccess of any updates or changes to the Members payment information prior to the next nominated instalment date.
  • Highlanders reserve the right to suspend a Member’s Membership should they have outstanding debts, missed instalments or dishonour fees. The Membership shall remain suspended until all outstanding monies have been paid.
  • Highlanders reserve the right to cancel a Member’s Membership where there are ongoing payment issues, at any time without prior notice.
  • Members will be unable to renew their Membership for the following season if there is any outstanding debt from the previous season. Members may only renew their Membership once any balance owing is paid in In addition, Members who have had their Membership suspended at any point may be denied the option to pay in instalments for the following seasons and be required to pay their Membership fees upfront.
  • The decision to pay the Membership Fee in instalments does not affect the order in which seats are allocated to members.

 

5.     REFUNDS, TERMINATIONS, TRANSFERS AND RENEWALS

  • Highlanders do not take responsibility for the selection of membership packages or tickets purchased by individuals. If an error is made by the purchaser when purchasing tickets or membership packages Highlanders are not held responsible.
  • A Membership may be terminated for failure to pay annual Membership Fee payments and/or instalment payments, or for failure to comply with the conditions set by Highlanders contained in these Terms.
  • A Membership may also be cancelled due to the misconduct of a Member or their guest, including but not limited to, verbal or physical abuse or intimidation of any representative of the Highlanders or venue staff.
  • Members must complete their renewal within the timeframe specified. If renewal requests are received after this date; seat allocations, privileges and/or benefits cannot be
  • Refunds are not generally provided for change of mind purchases. If you wish to request a refund, please submit your application in writing to membership@highlanders.net.nz. Your request will be considered on a case-by-case basis. Please note that if the member has attended one or more games in the relevant season, no refund will be granted.
  • Gift with purchase memberships: If a refund is approved the cost +10% of any such gift or expended costs associated with the membership will be deducted from any such refund (including but not limited to; merchandise gifts, card printing, lanyards).

 

6.     Privacy

  • Personal information is gathered and stored in accordance with the Privacy Act 1993 to identify the purchaser of memberships and keep the purchaser informed of upcoming events. Provision of such information is a condition of purchasing a membership. Highlanders Club Members have the right to access and correct their personal information at any time by logging into their Ticketek account, and if applicable, Debitsuccess account. The full Highlanders Privacy Policy is available on the website (https://thehighlanders.co.nz/privacy-policy).

 

 

DEBITSUCCESS DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT

 

This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement involving Debitsuccess. It also details what our obligations are to you and forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR Authorisation Form.

 

INITIAL TERMS 

I/We authorise Debitsuccess Limited (NZBN: 9429038729041) (Debitsuccess) Authorisation Code 0132745 to make periodic debits on behalf of the “Business” as indicated on DDR Authorisation Form (“Business”).

I/We acknowledge that if specified by the Business, in addition to the agreed periodic debits set out in the DDR Authorisation Form, administration/setup, variation, reversal, dishonour, or processing fees may also apply and be debited under the DDR as instructed by the Business.

 

RELATIONSHIP

I/we acknowledge that Debitsuccess has been contracted by the Business to collect the payments due under the agreement that I/we have entered into with the Business pursuant to which I/we have agreed to pay for goods/services provided by the Business (Agreement). All payments due by me/us to the Business shall be made to Debitsuccess.

I/We acknowledge that Debitsuccess is acting as an agent of the Business and that Debitsuccess does not provide any goods or services, and has no express or implied liability in relation to the goods and services provided by the Business or the terms and conditions of any agreement with the Business. I/We acknowledge that Debitsuccess sole responsibility is to make periodic debits as set out in the DDR Authorisation Form.

 

CLEARED FUNDS

I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by, and at all times on, the due date of the payment (“Day to Debit”) to enable the direct debit to be honoured on the Day to Debit. I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available when the debit is attempted, I/we agree that I/we will be responsible for any fees and charges that may be charged by my/our Financial Institution and by the Business.

 

VARIATIONS TO DEBIT TERMS

I/We authorise Debitsuccess to vary the amount of the payments upon instructions from the Business, and where such instructions from the Business are received by Debitsuccess, I/we do not require Debitsuccess to notify me/us of such variations to the debit amount.

I/We acknowledge that Debitsuccess or the Business is to provide 14 days’ notice if varying the terms of the debit arrangements otherwise than as provided for herein.

I/We acknowledge that my/our requests to vary, defer or stop the debit arrangement must be directed to the Business.

 

CANCELLING THESE DEBIT TERMS

I/We understand that I/we are able to cancel this DDR by requesting this of the Business or my/our Financial Institution, and I/we acknowledge that cancellation of the authority to debit my/our account will not terminate my/our agreement with the Business or remove my/our liability to make the payments I/we have agreed to.

 

NON WORKING DAY

When the Day to Debit falls on a weekend or public holiday the debit will be initiated on the next working day.

 

DISHONOURED PAYMENTS 

I/We acknowledge that:

(a) if a debit is returned by my/our Financial Institution as unpaid, I/we will be responsible for any fees and charges charged by the Business as a result, in addition to any Financial Institution charges and collection fees ; and

(b) Debitsuccess may attempt to re-process any unsuccessful payments as advised by the Business and/or add such unsuccessful payment to any future payments.

 

ACCURACY OF INFORMATION

I/We acknowledge that it is my/our responsibility to ensure that the details entered on the DDR Authorisation Form are correct and that Debitsuccess is not liable to the extent that any such details are wrong and this causes a required payment to be missed. In addition, where I/we are paying the required payments by credit card and have entered the details of the credit card on the DDR Authorisation Form, I/we agree that Debitsuccess may continue to debit from the credit card in accordance with the terms of this Agreement to the extent that the credit card has expired, and that it is wholly my/our responsibility to provide details of any replacement credit card to Debitsuccess via the Business.

 

DISPUTES

I/We acknowledge that any disputes regarding debit payments will be directed to the Business. If no resolution is forthcoming, I/we understand that I/we are to direct any such dispute to my/our Financial Institution.

 

OTHER AUTHORISATIONS

I/We authorise:

(a) Debitsuccess to verify details of my/our account with my/our Financial Institution; and

(b) The Financial Institution to release information allowing Debitsuccess to verify my/our account details. 

(c) Any notices to be given to me/us by electronic mail to the email address on the DDR Authorisation Form (or any other email address notified in writing by me/us).

 

I/we acknowledge that:

(a) This Authority will remain in force and effect in respect of all Direct Debits passed to my/our account in good faith notwithstanding my/our death/bankruptcy or other revocation of this Authority until actual notice of such event is received by the bank.

(b) Any dispute as to the correctness or validity of an amount debited to my/our account shall not be the concern of the bank except in so far as the Direct Debit has not been paid in accordance with this Authority. Any other dispute lies between me/us and the Business.

 

INFORMATION SECURITY

We are collecting your personal information for the sole purpose of completing this direct debit arrangement. Debitsuccess agrees that it will make reasonable efforts to keep your information contained in the DDR (including account details) and any other information that we have about you confidential and secure, and will ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. You may request access to, and correction of, any personal information held by Debitsuccess by writing to Debitsuccess at the address below.

Debitsuccess will only disclose information that we have about you:

(a) to the extent specifically required by law; or

(b) for the purposes of this Agreement (including disclosing information in connection with any query or claim).

 

END