FAQs Membership Package 2022 v3

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GENERAL ENQUIRIES

ONLINE

Click through from our packages page to the Ticketek Memberlink Portal, new members will be required to set up a Memberlink account to process your Membership for 2022.

PHONE

To purchase a  membership via phone please call the office on 03 479 9260 during normal business hours.  

IN PERSON

To purchase a membership in person via EFTPOS or cash please come to the Highlanders Offices located inside the HPSNZ Building (Level 1, 130 Anzac Ave, Dunedin) open from 9am-4pm Monday to Friday (excluding public holidays and only available during COVID-19 Alert Level 1). Please note that no cash is held on premises and no change is able to be given.

Full payments and Buy Now Pay Later (BNPL) options are available. The following credit cards are accepted: Visa, Mastercard and Amex through the Highlanders membership portal run via Ticketek.

Members who wish to pay via EFTPOS or cash can do so at the Highlanders Office located inside the HPSNZ Building (Level 1, 130 Anzac Ave, Dunedin) between Monday to Friday from 9.00am to 4.00pm (excluding public holidays and only available during COVID-19 Alert Level 1). Please note that no cash is held on premises and no change is able to be given.

Our BNPL partner is Laybuy. If you would like to purchase via Laybuy please email us on the Get In Touch page. Include your member number if you are a renewing member or let us know if you’re a new customer joining us for 2022!

Yes, wheelchair access and mobility restricted memberships are available. These memberships are only available to purchase through Highlanders HQ. Please email membership@highlanders.net.nz or call 03) 479 9280. The stadium has seven mobility car parks, you must have a mobility pass to use these parks. These parks are available on a first-come, first-served basis and cannot be reserved.

To qualify as a child in the Gold or All Action areas the child must be aged 18 years or under.

To qualify as a child in the Take a Kid to the Highlanders Family Area the child must be 13 years or under.

Children under two are admitted free of charge when accompanied and seated on the lap of a parent or guardian.

Yes, you can. If you can’t attend a game you are able to give your membership cards to a family or friend to use. Please note that standard entry conditions of the relevant memberships will apply.

Parking is available on the streets surrounding Forsyth Barr Stadium and at Wilson/DCC car parking lots in the area. The Forsyth Barr Stadium carpark is not available to Highlanders Members.

Local clubs often fundraise by managing private car parking areas in the vicinity and these will be signposted. Please do not park in private carparks unless permitted to do so.  We recommend taking public transport, taxi’ing or walking from the CBD.

The stadium has seven mobility car parks, you must have a mobility pass to use these parks. These parks are available on a first-come, first-served basis.

As a Highlanders Member you will have the first right to purchase seats for any home final series game hosted at Forsyth Barr Stadium. Information on how to purchase your seats will be provided at the time.

Highlanders Members get preferential access to a Super Rugby pre-sale before tickets are made available to the public.

RENEWING ENQUIRIES

ONLINE

Renew Here

You will need your Member Number and your Ticketek Memberlink Password to renew. Your Member Number can be found on your 2021 Membership card or your renewal email.

If you have forgotten your password, simply click “Forgotten your password?” and enter your member number to receive a reset password link to the email you have linked to your account. 

Once reset you will be able to log in to renew your membership. Your 2021 Membership seats will be on hold for you to purchase.

PHONE

To renew your membership via phone please call the office on 03 479 9280 during normal business hours.  

IN PERSON

To renew your membership in person via EFTPOS or cash please come to the Highlanders Offices located inside the HPSNZ Building (Level 1, 130 Anzac Ave, Dunedin) open from 9am-4pm Monday to Friday (excluding public holidays and only available during COVID-19 Alert Level 1). Please note that no cash is held on premises and no change is able to be given.

2021 seats will be held for renewal until 5pm Monday 30th November. Seating assignment after this date will no longer be guaranteed.

If you wish to change your current membership, please contact membership@highlanders.net.nz with your request.

Once you log in to memberlink you will be asked to review and update all personal details. You can also contact membership@highlanders.net.nz to advise of any changes.

MEMBERSHIP CARDS

If you are purchasing more than one membership, you have the option to add secondary member accounts in Memberlink and assign names to each membership in your order. You can use the same email address & contact details as the main account holder if you wish. 

To create your secondary member accounts, please click "Add Secondary Account Member' and enter the details in the required field for secondary member and click save.

Repeat this process for any additional memberships and click ‘continue’ when complete. Assign a name(s) against each membership package on the payment page by clicking the drop down menu beside each membership.

Cards will be sent out from 1st December 2021 and all cards will be sent out prior to the first game at Forsyth Barr Stadium.

If any of the membership details are printed incorrectly on your member card, please contact the Membership team on 03) 4799280 or email membership@highlanders.net.nz for a replacement card. Fees may apply.

If you forget or lose your membership card on game day, you can still access the game. Please go to the Ticketek box office who will print you a paper ticket to access the game. If you have lost your Members card, please email membership@highlanders.net.nz or call 03) 479 9280. There is a $15 card replacement fee.